Have a Question?
Have a peak at our Frequently Asked Questions to see if you can find a helpful answer to your question or current situation.
Have a Question and it isn't in our list of FAQs? Please send us your question using the Contact us form Here.
FAQ
No, we are not an ISP and do not provide connectivity. However, if you have an ISP and require help getting connected, we can help you set up your network and get started.
During regular business hours (9:00am to 5:00pm) we aim to return your call within a fifteen minute response window.
It is entirely up to you whether you want to bring your computer to us at 6 Cataraqui Street or would prefer us to work on your system on-site. We also have remote assistance available for clients at a distance.
How long does it take before I actually have a service technician performing repairs on my computer?
It depends on when you would like your service call to take place. All our service calls are booked on a first come first served process. Many can take place the same day that you call, as we have sufficient service technicians to service our clientele.
We have all the equipment needed to service your desktop computer; all you need to bring in is your tower.
*Note: If you are bringing a laptop a power cord will be necessary.
We accept cash, credit card, debit and personal cheques for all transactions.
At Security & Technology Alliance Group you will always get a live voice answer during business hours (9:00am to 5:00pm) unless all lines are busy.
Security & Technology Alliance Group welcomes new clients and you could be eligible for first-time specials. Call us today to find out more.
At Security & Technology Alliance Group we strive to deliver service within a two hour window in emergencies. Clients with a managed services agreement have priority in our service list response times. Ask us how easy it is for you to get priority service!
Security & Technology Alliance Group is very discrete while on site and we understand how office work flow needs to be maintained. We have years of experience working within many different environments from production plants to legal office space. Our goal is to provide repairs as quickly and efficiently as possible with as little disruption as possible.
Security & Technology Alliance Group can provide a complete line of hardware, software, anti-virus and backup solutions for all types of personal or corporate purposes. Call today if you need advice on the best parts for your system.
We have several competitive options when it comes to leasing servers fromSecurity & Technology Alliance Group. Call today to speak with one of our team members for prices.
Security & Techology Alliance Group offers the sale of the scanners that we use ourselves in our process. We offer Fujitsu Scanners for high speed, reliable, and accurate scanning of paper documents. We offer the Contex Scanners, which are very reliable and sturdy large format scanners with excellent image quality. Call today to speak with one of our team members for prices.
We require that you have temp storage that is large enough for the size of your largest single file however, we recommend that the available space is roughly two times larger than your largest file.
Yes, the client software supports multiple backup sets with multiple retention policies.
If required we can write a tri party agreement or some form of contractual agreement with the client and vendor that gives them the data rights that they require.
Data is encrypted with AES 256 at the workstation/server level prior to transmission. As well it is private key encryption which ensures we cannot access any data stored with us.
Man-Trap access to main data room - Monitored and recorded video surveillance from multiple points inside and outside the facility - Video kept for 3-6 months - Motion sensors and intrusion detection sensors - Facility external walls are seismically monitored 24 hours a day - All hardware fully enclosed in steel caging - Any authorized customer visits are accompanied by designated staff - Security systems are monitored 24/7 by both the on-site NOC and an off-site third party
AES 256/Private key encryption prevents us from ever having access to your data. As well, our privacy policy prohibits access. Any administrative function is logged and reviewed on a regular basis. Access to the storage space is severely limited.
Our disaster recovery strategy is layered on our infrastructure provider’s capabilities. The infrastructure itself has five distinctly separate trunks into the location as well as three distinctly separate power grids, we also have backup battery and power generation as well. We also host a warm copy of our storage and operating systems via a secondary node in Oakville with the same provider. This gives us geographic diversity. Our mean time to recovery is approximately 4 hours. Backup is done on a daily basis incrementally, and weekly for a full system backup. Our retention policy is two weeks. We test our DR bi-yearly.
No. Moreover the data is never routed at the data centre level outside the borders of Canada.
Our customers would be provided with a minimum of 30 days’ notice on any change to our locations or security practices. We see no change in our provider in the near or foreseeable future.
We fall under the incident response plan of our infrastructure provider. If requested, we will include you in the reporting.
SOS will retain all files that have been backed up, even ones that are deleted locally. The only way to remove files from the cloud is by using the View/Restore button in the application and manually deleting the files.
In order to cancel out an account, please call us or send us a message. We will be able to assist you in getting the account cancelled.
Check the power settings for your computer. Windows users can search ‘Power Options’ at the Start menu. You want to make sure that your computer is not going into a Standby, Sleep, Hibernate, or any mode which the computer CPU is at rest (screen monitor off is OK).
Easiest Solution: Change SOS scheduled backup time to run when the computer is most likely to be fully powered on. Press Configure (wrench icon) at main screen to and click Next twice to reach the schedule settings.
Advanced User option: Open Windows Task Scheduler and choose SOS Online Backup task. Change the settings to wake the computer from Sleep mode. Feel free to ask our support team to assist with more advanced configurations.
SOS is a file and folder backup designed to backup those items that are irreplaceable in the event of a data loss. The more frequent your backups are the more current your data on the cloud will be. Most users find that daily backups work best and some businesses choose to schedule hourly backups to help ensure new saved documents are backed up to the cloud. If a file is urgent for immediate protection (SYNC) you will want to select “Enable LiveProtect” for that file when configuring a backup. Simply click Configure, right click on the file you want and the option to Enable LiveProtect will appear.
*Note: SOS LiveProtect will run SOS for the file as soon as changes to the file are saved and an Internet connection is detected.
1. From a Windows PC/Server, launch the Online Backup application
2. Log in to your backup account
3. Click "View / Restore"
4. Now you can right click on any Computer and click Delete, or simply expand to delete folders or files on the right hand side.
It will take about 30 min - 1 hour for the free space to open up after files are removed from the cloud.
In order to cancel out an account, please open up a ticket or start a live chat. We will be able to assist you in getting the account cancelled.
No, we are not an ISP and do not provide connectivity. However, if you have an ISP and require help getting connected, we can help you set up your network and get started.
During regular business hours (9:00am to 5:00pm) we aim to return your call within a fifteen minute response window.
It is entirely up to you whether you want to bring your computer to us at 6 Cataraqui Street or would prefer us to work on your system on-site. We also have remote assistance available for clients at a distance.
How long does it take before I actually have a service technician performing repairs on my computer?
It depends on when you would like your service call to take place. All our service calls are booked on a first come first served process. Many can take place the same day that you call, as we have sufficient service technicians to service our clientele.
We have all the equipment needed to service your desktop computer; all you need to bring in is your tower.
*Note: If you are bringing a laptop a power cord will be necessary.
We accept cash, credit card, debit and personal cheques for all transactions.
At Security & Technology Alliance Group you will always get a live voice answer during business hours (9:00am to 5:00pm) unless all lines are busy.
Security & Technology Alliance Group welcomes new clients and you could be eligible for first-time specials. Call us today to find out more.
At Security & Technology Alliance Group we strive to deliver service within a two hour window in emergencies. Clients with a managed services agreement have priority in our service list response times. Ask us how easy it is for you to get priority service!
Security & Technology Alliance Group is very discrete while on site and we understand how office work flow needs to be maintained. We have years of experience working within many different environments from production plants to legal office space. Our goal is to provide repairs as quickly and efficiently as possible with as little disruption as possible.
Security & Technology Alliance Group can provide a complete line of hardware, software, anti-virus and backup solutions for all types of personal or corporate purposes. Call today if you need advice on the best parts for your system.
We have several competitive options when it comes to leasing servers fromSecurity & Technology Alliance Group. Call today to speak with one of our team members for prices.
SOS will retain all files that have been backed up, even ones that are deleted locally. The only way to remove files from the cloud is by using the View/Restore button in the application and manually deleting the files.
In order to cancel out an account, please call us or send us a message. We will be able to assist you in getting the account cancelled.
Check the power settings for your computer. Windows users can search ‘Power Options’ at the Start menu. You want to make sure that your computer is not going into a Standby, Sleep, Hibernate, or any mode which the computer CPU is at rest (screen monitor off is OK).
Easiest Solution: Change SOS scheduled backup time to run when the computer is most likely to be fully powered on. Press Configure (wrench icon) at main screen to and click Next twice to reach the schedule settings.
Advanced User option: Open Windows Task Scheduler and choose SOS Online Backup task. Change the settings to wake the computer from Sleep mode. Feel free to ask our support team to assist with more advanced configurations.
SOS is a file and folder backup designed to backup those items that are irreplaceable in the event of a data loss. The more frequent your backups are the more current your data on the cloud will be. Most users find that daily backups work best and some businesses choose to schedule hourly backups to help ensure new saved documents are backed up to the cloud. If a file is urgent for immediate protection (SYNC) you will want to select “Enable LiveProtect” for that file when configuring a backup. Simply click Configure, right click on the file you want and the option to Enable LiveProtect will appear.
*Note: SOS LiveProtect will run SOS for the file as soon as changes to the file are saved and an Internet connection is detected.
1. From a Windows PC/Server, launch the Online Backup application
2. Log in to your backup account
3. Click "View / Restore"
4. Now you can right click on any Computer and click Delete, or simply expand to delete folders or files on the right hand side.
It will take about 30 min - 1 hour for the free space to open up after files are removed from the cloud.
In order to cancel out an account, please open up a ticket or start a live chat. We will be able to assist you in getting the account cancelled.
We require that you have temp storage that is large enough for the size of your largest single file however, we recommend that the available space is roughly two times larger than your largest file.
Yes, the client software supports multiple backup sets with multiple retention policies.
If required we can write a tri party agreement or some form of contractual agreement with the client and vendor that gives them the data rights that they require.
Data is encrypted with AES 256 at the workstation/server level prior to transmission. As well it is private key encryption which ensures we cannot access any data stored with us.
Man-Trap access to main data room - Monitored and recorded video surveillance from multiple points inside and outside the facility - Video kept for 3-6 months - Motion sensors and intrusion detection sensors - Facility external walls are seismically monitored 24 hours a day - All hardware fully enclosed in steel caging - Any authorized customer visits are accompanied by designated staff - Security systems are monitored 24/7 by both the on-site NOC and an off-site third party
AES 256/Private key encryption prevents us from ever having access to your data. As well, our privacy policy prohibits access. Any administrative function is logged and reviewed on a regular basis. Access to the storage space is severely limited.
Our disaster recovery strategy is layered on our infrastructure provider’s capabilities. The infrastructure itself has five distinctly separate trunks into the location as well as three distinctly separate power grids, we also have backup battery and power generation as well. We also host a warm copy of our storage and operating systems via a secondary node in Oakville with the same provider. This gives us geographic diversity. Our mean time to recovery is approximately 4 hours. Backup is done on a daily basis incrementally, and weekly for a full system backup. Our retention policy is two weeks. We test our DR bi-yearly.
No. Moreover the data is never routed at the data centre level outside the borders of Canada.
Our customers would be provided with a minimum of 30 days’ notice on any change to our locations or security practices. We see no change in our provider in the near or foreseeable future.
We fall under the incident response plan of our infrastructure provider. If requested, we will include you in the reporting.
Security & Techology Alliance Group offers the sale of the scanners that we use ourselves in our process. We offer Fujitsu Scanners for high speed, reliable, and accurate scanning of paper documents. We offer the Contex Scanners, which are very reliable and sturdy large format scanners with excellent image quality. Call today to speak with one of our team members for prices.
Have a Question and it isn't in our list of FAQs? We are here to help!
